We pack orders daily as we receive them, and most orders are packed and shipped within 1-3 days. This is subject to delay during holidays and busy sale periods.

Local Pickups:

If you'd like to place an order for local pickup, simply select local pickup at checkout and you won't be charged any shipping fees. You will be notified by email once your order has been packed and is ready to be collected from our store.

Shipping Rates: 

Free shipping on all orders within NZ over $150.00

• Auckland Urban: $6.00
• Auckland Rural: $10.00
• North Island Urban: $8.00
• North Island Rural: $13.00
• South Island Urban: $9.00
• South Island Rural: $13.00
• Australia: economy semi-tracked $20.00, fully tracked $45.00 
• International: By Custom Quote (please contact us for an estimate) 

Returns and Exchanges:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item(s) must be in the same condition that you received it, un-wound/caked and unused, along with all of it's tags and original packaging. You will need to provide the receipt or proof of purchase. 

To start a return, you can contact us at shop@loopinewool.co.nz. Please note that returns will need to be sent to our shop address at the customer's expense.

If it has been more than 30 days, you can still request an exchange (not a refund) for up to 90 days and we will consider each case as it comes.

Damaged Goods or Mistakes:

We do our best to ensure both quality and accuracy, but on occasion you may receive a damaged or defective item or incorrectly packed parcel. If this happens we are very sorry and we want to make it right!

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we find that the error lies with us, we will replace or refund at no cost to you.

Cancellation of an Order:

We reserve the right to cancel an order if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error on our site.

If we do cancel the order we will notify you by email and will refund to you any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Non-Returnable Items:

Some items are not eligible for return or refund such as:

• Digital patterns, printed patterns, pattern books or magazines
• Discounted or sale items
• Gift cards
• Any one-of-a kind or custom items, or "one-off" stock

We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you obtain delivery tracking and relevant insurance for return parcels.

Please send all goods for return or exchange to:

Loopine Wool Co.
323 Parnell Road
Parnell, Auckland
1052 New Zealand